Preventive service
Regular inspections and diagnostics.
Service that starts
before a failure occurs
Reliable operation does not begin when a technician arrives to repair a fault. It is built through long-term monitoring, preventive maintenance and the ability to identify a problem before it affects operation.
24/7 dispatch
Continuous supervision and fast response
SLA and guarantees
Agreed service levels and availability
Preventive maintenance
Minimizing risks and unplanned outages
Long-term support
The life cycle of equipment and software
Our services
Complete technology care
Remote monitoring
Monitoring technology status and key parameters.
Alarm management
Evaluation of fault conditions.
Service interventions
Technical support in the event of faults.
Spare parts
Managing the availability of critical components.
Reporting
Overview of operating status and completed interventions.
SLA
Clearly defined service levels.
For critical infrastructure, a combination of proactive maintenance, operational optimization and continuous availability of service support is a common standard.
Our process
Service request process
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Submission
Requests can be submitted 24/7 by phone, e-mail or via the customer portal.
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Categorization
The dispatch center confirms receipt, evaluates priority and assigns the responsible team.
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Remote diagnostics
Remote analysis and monitoring aimed at quickly identifying the cause.
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Intervention
Remote or on-site resolution performed by certified technicians.
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Verification
Verification of functionality and operating parameters after the intervention.
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Report
Closing the request and delivering a report with recommendations.
Our service parameters
≤ 1 h
Response time (P1)
Target per SLA
≤ 4 h
On-site intervention (P1)
Target per SLA
99.9%
Dispatch center availability
24/7/365
98.5%
SLA compliance
12-month average
FAQ
Frequently asked questions
How can I submit a service request?
What are the response times by priority?
Is remote monitoring part of every solution?
Do you provide service after the warranty period?
What spare parts do you use?
Can I arrange regular preventive maintenance?
Contacts
We are here for you 24/7
Technical support
Questions, troubleshooting, monitoring
+420 725 123 456 podpora@iconvolt.cz
Submit a service requestSales
Offers, contracts, service extensions
+420 725 123 457 obchod@iconvolt.cz
Contact us24/7 service dispatch
Urgent interventions and coordination
+420 725 123 458 dispecink@iconvolt.cz
Call now